Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all purchases made on nextwaveparenting.com from Next Wave Parenting. Our courses are digital products that are available immediately after payment, so please read this policy before you buy.

1. Course purchases

Because course content can be accessed as soon as payment is confirmed, course purchases are generally non-refundable. We do, however, give a full refund in these cases:

• Duplicate payment: you were charged more than once for the same order.
• Access not given: your payment was successful but you did not receive access within 48 hours, and we could not fix it after you contacted us.
• Technical problem on our side: a problem with the Website stops you from using the course and we cannot resolve it within 7 days of your complaint.
• Wrong course bought by mistake: if you write to us within 30 days of purchase and have not watched more than 2 lessons, we will either move your purchase to the right course or refund it.

2. Live sessions

• If we cancel a paid live session, you will receive a full refund or a free seat in a later session, as you prefer.
• If we reschedule a session and you cannot attend the new time, you may ask for a refund before the new session starts.
• No refund is given for a paid session you registered for but did not attend.

3. Cancellation

• Our plans do not renew automatically, so there is nothing to cancel to avoid future charges. Your access simply ends on the expiry date shown in your account.
• You may cancel an order before paying. Once payment is confirmed and access is given, the order is complete.
• A direct UPI order that is still awaiting verification can be cancelled by writing to us; if the money was received, it will be refunded in full.
• We may cancel an order and refund it if we suspect fraud or if a course is withdrawn before your access starts.

4. How to ask for a refund

Email info@nextwaveparenting.com with your order number (sent in your confirmation email), registered email address and the reason. We reply within 2 working days.

5. When you get your money

Approved refunds are processed within 5–7 working days to the original payment method (card, UPI, net banking, wallet or PayPal). Your bank may take a few more days to show the amount. For direct UPI payments, the refund is sent to the same UPI ID the payment came from. When a refund is made, access to the course or session is removed.

6. Failed or pending payments

If money was deducted but your order shows as failed, the amount is normally reversed automatically by your bank or the payment gateway within 5–7 working days. If it is not, contact us with the transaction details and we will help.

7. Contact

Next Wave Parenting
Address: Narela, Delhi - India - 110040
Email: info@nextwaveparenting.com
Phone: +91 82875 04400